Help & FAQ

Questions parents ask

What is PlayLuni?

Screen-free, cinematic audio stories for kids — including stories created for your own child, with their name, their favorite things and your family's values woven in.

What makes PlayLuni special?

The stories are truly your child's — their name, their people, their world — performed like a little audio movie with character voices, music and sound effects, not read flat by one narrator. And it's made for bedtime: screen-free, calming, and entirely in your hands.

Can I teach my values through the stories?

Yes — that's the heart of it. You choose the values that matter in your home — courage, kindness, honesty, patience — and they are woven into the plot of every story written for your child, not tacked on as a moral at the end. Each story also shows the values it carries, and you can browse the library by them.

What can I do in PlayLuni?

Browse ready classics, create a personalized story in minutes, fine-tune scripts scene by scene in the Studio, add family members' voices, follow series chapter by chapter, share stories with the people you love — and every child's progress, favorites and history stay in one place.

Is it free?

Listening is free — classics and community stories cost nothing, with no ads. Creating a personalized story uses stars, which come with a plan or a one-time pack.

Pricing
What are stars?

Stars are what creating a story costs — listening is always free. They are charged when a story starts generating. If a generation fails on our side, tell us and we will put the stars back.

Refunds & Cancellation
What ages is it for?

Roughly ages 2–10. Each story adapts its vocabulary, pace and length to the child it's written for.

Which languages does it speak?

Ten languages, including English and Hebrew. You pick each story's language when you create it — the app itself follows your language setting.

Is it safe for my child?

Safety is multi-layered: before a single word is recorded, every story passes through several independent AI checks — age-appropriateness, content and language — each reviewing the full script, so every word your child hears was screened first. You also decide what stays out: list words, topics or fears to avoid for each child, and every story written for them steers clear. PlayLuni is parent-operated and ad-free, and you can delete your family's data at any time.

Privacy Policy
How are stories personalized?

You tell Luni a little about your child — name, age, what they love, values that matter to you — and each story is written around them, then performed with voices, music and sound.

Can I cancel anytime?

You can cancel any time from your profile in the app — no email needed and no cancellation fee. Your plan stays active until the end of the period you have already paid for.

Refunds & Cancellation

Something else? Write to us at hello@playluni.com — a person answers.